This is from the community side of view who has been here a while(I still love you all, community and staff ;-; )
I understand where everyone is coming from, the community and the staff. From the community side, it is hard to see mods who aren't as active on every platform of MCGamer/MCSG. Kinda frustrates me sometimes, I see new mods, and they really have little to no experience within the community as a whole when they do apply. Most of those end up leaving after a few months, and most of those don't get active enough for people to remember who they are.
I do wish that every mod would be active everywhere. It should be a requirement. People shouldn't look to others to do their job. They really shouldn't assume people will look after the forums, or ts, or on the servers. Like if you are on ts, but not on the servers, go on the forums, do some work on there(and I mean more than report abuses) and go to other sections of the forums besides the Community Corner(yes there are other sections what a shocker). I do see a lot of the same people on the forums. Do I know them? Not really. Do the usually just put their works in just a way that they don't side with anyone, but never really have their own opinions? Yes. I know people are scared of getting demoted because what they say, but people should still have their own opinions, whether they are staff or not. It shouldn't matter. Like you could say something, that a lot of other people agree, but don't have the guts to say. I do see one, maybe two of those mods who do that, but I find most mods when they post, it sounds scripted. It doesn't sound like they put any personality into what they write. You are not robots, you aren't suppose to be perfect. Most of you, are young, from 14 to 20's. Mind you most are still in the teenage years. Like yes, you will make mistakes, but make sure you let people know what you are feeling, even if it's behind the scenes.
There is also ts. Oh ts. I've complained so many times about people being in DND channels all the time. I see the same people always in DND channels. If you don't want to be disturbed, go on another ts, seriously. 99% of the time, people will know another ts to go on. People in other countries might not know what "DND" means. Maybe what we need is channels if you really don't want to be disturbed, but still need to talk to people, there should be designated channels for the staff, that allow them to still be on the ts, but not everyone can see they are on(just so they don't get messages all the time). ALSO, those on leave. Yes, majority of people go on leave for different reasons. But sometimes, just sometimes, I see people on leave, who are on ts, then in game, but think they don't need to do their job because they are on leave. My personal opinion on this: If you are active enough while on leave on ts, you should be able to handle any messages that you are get. If you go on the servers, you should be able to handle everything from abuse to hackers. I know it is a volunteer position, but to me, if you are on leave, you really shouldn't be near anything of the servers, cause there is a reason you are on leave, do that thing as to why you are on leave.
But I understand why the staff get frustrated at times, when people expect them to be everywhere all the time, and sometimes people are just not on. If the job position makes you stress, then maybe it isn't right for you. A little stress is okay, normal, but if that stress effects you, from doing your job, to IRL stuff, then it might be time for you to leave, or take a break. It's hard when you know the community hasn't always had a positive outlook of staff, then being staff yourself. I might not have been staff at any point, but I've talked to many staff(at one point that is all my friends were, wasn't friends with them because they were staff, it was just at that point the most mature people I found to talk to were staff) so I know where you get at. I know what some of you think of the community sometimes.
Everyone needs to remember at the end of the day, we are all community members, the non staff and the staff members. We are all trying to have fun on the internet, within Minecraft, within this network.
I know the Q&A's and community games events are to bring the community and the staff together, but after those end, the staff leaves and hides in their mod channels. Like go interact with the community outside of those, and not on alts. Mods actually use to do that(shocker I know) Even Sr mods, up until Admins use to go down to the regular channels just to talk, and not go down to channels just because there is a troller in there. I think the community just feels disconnected at times from the staff team, which shouldn't happen ever. We need to change that.