Sigh....
Let me just put it briefly; there will never be a moment where there will be at least one moderator in every single game. It just isn't possible that we have that many moderators constantly on at the four different hubs and all the servers within them. The minimum required age was even downsized to 14 in order to account for the summer rush that occurs very often here. I understand you encounter hackers, but it's no reason to think the staff isn't "good". If you encounter one in a game, open up a recording software (free fraps or bandicam work), and record them. Or you could poke a mod on teamspeak and tell them to hop on the server, but some may be AFK. The moderators in the hub are always watching for people who need assistance and making sure the chat is appropriate, so if they don't answer you, don't assume they're purposely not answering you.
While the developers are searching for more ways to prevent hackers ruining our games, they're something that we have to deal with. And every one you report makes this place better for everyone. If you encounter one and just don't feel like dying to them, leave the game and join another one. Simple as that. Until the day a utopia is born and all hackers are ridden from the server...
(and also report them pls)