Part of the problem is that rather than giving your side of the story, you simply perma-ban the complainer and that's that. I've yet to ever see a proper thread from a member of Sr. Staff discussing/acknowledging these issues, and giving all the facts. If you don't discuss things with the community, they will automatically take the side of the one who did make posts and bring information (whether or not it is false) to the community.
That's the problem. People who are permabanned for things like that are permabanned because they had a problem with the servers, and they didn't go through the proper channels to talk about those complaints. The Sr. Staff are more than willing to talk about issues. A lot of the bigger issues that I've seen here come to a head because the Sr. Staff can't share their side. A lot of times those people are banned because of things that happened behind closed doors, or they were committing libel in those threads that disappeared pretty quickly. And the Sr. Staff couldn't defend themselves because as per our policies, we do not share why a person was banned, who banned them, and what evidence they are banned on.
What a lot of people don't know is that the Sr. Staff are very approachable. I'm always on Teamspeak, and a lot of times I'm always available to talk. All of the admins have emails and so do the majority of the Sr. Mods. This problem is even evident in the staff team.
Bring us your issues and we'll do our best to resolve them.
