issues :( upgrade Diamond to Platinum

[Freeza]

I bought rank upgrade Diamond to Platinum three days ago,but didn't reflect.
I send　E-mail to MCGamerNET Support <[email protected]>
However,All reply　"automated response"
Plz Platinum ;( I want to fly.
IGN:Freeza

 

[NagolGames]

Hey there!

I am sorry to hear that you have no received your rank yet!

If all you got was an automated response, please email [email protected] again with the following information in order to speed up the process of you getting your rank.

• Proof of Purchase: Receipt of the Transaction
• Your In-Game name.

Thank you for your time and understanding! Please remain patient and we will help you as soon as we can.

QA;TL

NagolGames