HELP ME

[Karisik123ZaxD]

ey Moderators I was 1 day ago Donor Diamond and 10 hours ago I bought Upgrade. With platinum play.
And Now I am not Donor Platinum

 

[LittleKisses]

Hi, try emailing [email protected]
Good luck

 

[DE5T1NY]

Make another video and type /unmask so we know it isn't fake

 

[Spitzify]

You should email [email protected] with your transaction number and problem.

 

[Nephilim]

Quoted from the new FAQ thread:

2. I am having a technical issue and I need some help. How do I get help?
Answer: You can contact the Support Team by emailing them at the following address: [email protected].

Please follow these instructions in order to ensure that your issue is addressed effectively:

1. Wait 24 hours after experiencing the issue. Sometimes issues just need time to resolve themselves.
2. Create an email, and address it to the following address: [email protected].
3. In the body of the email, please include the following information:
   1. Your Minecraft account name.
   2. A description of the issue being experienced.
   3. (If related to the forums) Your forum account name.
   4. (If related to a purchase from the webstore) Proof of purchase from the transaction in question; this includes a Buycraft receipt, Paypal receipt, or a Paypal account email address.
4. Send the email, and await a response.

All the above also applies if you did not receive your donator rank (yet).

QA;TL.