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^Hey there,
If you purchased a Stat Reset and have not received it, make sure to use the "/upgrade 1" command in-game to confirm it.
If that doesn't work, do "/upgrades" to see what options you have.
If you still have not received it within 24 hours, send an email to [email protected] with proof of purchase.
If you have any further questions, you can PM an online staff member!