Help Please! <3

[Jessica123]

I have downloaded Minecraft, but it is not working when i sign in. I used my name (Jessica123) and i put my password, but it says

 

[VeeZa]

Moved to General Support.

Have you bought a premium Minecraft account?

 

[teovald]

Try entering your email that you registered with. It might work.

 

[xCausxn]

Hello There,
If you bought minecraft recently then you will have amojang account so you will need to use your EMAIL address you sign up with. However if you have had a Premium Minecraft Account for a long period you may need to double check your Credentials or contact minecraft support. Also you may want to check whether Minecraft is being allowed through your firewall as this may be stopping minecraft contacting the authentication servers thus not allowing you to login.

Hope this Helps
James
xCausxn

 

[Vaangel]

Where did you buy Minecraft?

 

[Old_Spice_]

First, double, perhaps triple-check you entered your password in correctly. If that did not work, use your email as your username. If you have done that as well, then make sure that you bought Minecraft. If all else fails, go to help.mojang.com and you will likely find a solution there.

 

[Henry]

Hmm... did you buy a premium account?

 

[The Arena Master]

Perhaps you entered your username or password wrong...?