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If you truly purchased the donator rank from the shop then contact MCGamer support using the email [email protected] and include your IGN and a screenshot of the receipt and explain that you have not yet received your rank and they will fix it for you ASAP.
Hope this helped,
Defscape
^ QA;TLPlease send a email to [email protected] with proof of the purchase your in game name and a brief description of your problem