G33ke
Community Engagement Team Representative
- Joined
- Jul 22, 2012
- Messages
- 999
- Reaction score
- 1,889
The one problem I see with this method is that, with the constant influx of new users, there will always be plenty of people who don't ask before they act, no matter how much you influence people to. In the same way, there will always be that group of people who refuse to ask before they act, because they do not trust the staff for some reason. (mod banned their friend, one mod did something stupid in front of them and it influence their view of the staff as a whole, etc..) If you don't tell them what happened, and they don't ask, this is what happens - they assume the staff keep things from them, because they never actually went ahead and asked.We want to encourage a process of dealing with curiosity by getting people to, out of habit, ask before they act. It's a principal we try to enforce on a moderators and we're trying on members.
If you're going to encourage something like that over just releasing the information in the first place, then there needs to be some drastic changes. To begin with, there needs to be a really, really easy and reliable way of contacting a staff member. Poking them on TS doesn't always get a response right away, forum PM's take time, and I know some staff members don't even respond to those, etc...even just a command in game that sends a message to all staff members with their question, where a mod could respond back with another command, and it would disappear from the view of the rest of the staff. That would be kind of cool, actually. (Although abused - I can see the "omg i was kalled by haker plz help us1234 plz" spam. Although this is just an example.)
And if this were to happen...you would really need it to be obvious that that is the best, and in some cases, only way to get information - just not telling people anything and hoping they ask a question would scare or discourage people more than anything, you would need to actively tell them, over and over, "feel free to ask questions" for everything...and honestly, if it were me, I'd be far too lazy to go ask a staff member a question, waiting for a response, etc...why can't I just know in the first place?
I agree, that you should encourage users to ask questions first if they don't know something, but I also urge that effort be put into giving as much information as possible in the first place. Relying on people asking questions not only creates more work for both parties, (one to ask, the other to read and answer.) but it also causes a number of problems that seem unnecessary, like the reason we're here now. (Also, a more reliable system of staff answering questions that can be monitored by Sr. Staff would be cool.)