Freshly
District 13
- Joined
- Jul 25, 2013
- Messages
- 2,798
- Reaction score
- 2,743
Do:
Email Support if:
- You have been banned for Chargeback
- You have waited more than 24 hours after a purchase from our shop (http://shop.mcgamer.net) and have not received the item
Email Support with:
- You want to change your forums name
- You haven't received your donor rank on the forums
- Your Ban Dispute
- Your Moderator Application/Age Exception Moderator Application
- Report Abuses
- VIP Applications
- your Skype contact information, they will not contact you via Skype
- Comments/questions/concerns on Ban times, or any staff policies
- Hacked accounts (thats for Mojang’s support team)
- Suggestions, bugs
- Anything in relation with other servers. This email is strictly for MCGamer only.
What else?
What you should include in a Support Email ticket:
- Your Minecraft Username.
- A description of the problem that you are experiencing.
- Any additional information that may be necessary (more below)
- Link to your forums account (Provide if email to support is in regards to forums)
- Proof of purchase, which includes a Paypal receipt, Buycraft receipt, and/or transaction ID (If you didn't receive something you paid for, you may be required to show proof of purchase since it may be missing in our system- This is for things in relation to purchased items from the MCGamer Store)
- Current IP Address (ONLY WHEN ASKED FOR)
- Other Minecraft accounts that are involved with this issue
- Wait 24 hours before emailing support about your problem, sometimes it may take 24 hours before your issue is solved.
- If its passed 24 hours, go ahead and email support, all you need to know about emailing support is here
- Keep it professional, don’t be hostile, have the subject of your email be your issue. (Example- Subject: Forum Name Change Request)
Wait a minute.. what if?
- Need to change your name on the forums?
- Need your donor rank on the forums?
Nephilim
Razzledgirl
Vanessa | Vanicle
Links
Report Abuse- http://report.mcgamer.infoBan Dispute- http://dispute.mcgamer.info
Moderator Application- http://apply.mcgamer.info
VIP Application- http://vip.mcgamer.info
Big thanks to Col_StaR, Vanicle, GetRidaHim; Couldn't complete this guide without them <3
Sticky approved by KitMencha <3
Sticky approved by KitMencha <3
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